Custodial Services
Overview
Federal custodial services include the cleaning and upkeep of a wide variety of space types, including office spaces, cafeterias, and fitness facilities. Custodial service contracts not only involve the use of cleaning products, but they often require the replenishment of building products (e.g., trash bags, bathroom tissue/toilet paper, paper towels). Waste management is another significant component of custodial services contracts, whether a contractor develops its own waste management plan or helps execute an existing strategy.
You can determine the specific sustainable requirements that apply to custodial services by clicking on the required green products on the Left Side of this page.
You can find the federal government’s sustainable acquisition policies and procedures at Federal Acquisition Regulations (FAR) Part 23
. Federal agencies are required to procure sustainable products and services to the maximum extent practicable. Per FAR 23.103(c), this includes products under contract actions for services or construction if the products are:
- Delivered to the Government;
- Furnished by the contractor for use by the Government;
- Incorporated into the construction of a public building or public work; or
- Acquired by the contractor for use in performing services under a Government contract where the cost of the products is a direct cost to a Government contract.
Due to the nature of the work and types of products used, custodial services have the potential to have significant negative impacts on the environment and public health. Federal buyers can employ sustainable custodial practices by considering and accounting for environmental factors in federal solicitations and contracts. Below are some tips to help get you started. This type of service typically falls under NAICS code 561720 and Product Service Code (PSC) S299.
Downloadable Resources
Selected Past Solicitations If you have past Custodial Services green solicitations that would be informative to the green procurement community, please submit them to sftool@gsa.gov.
GSA Custodial and Related Services - Solicitation Excerpts
Solicitation excerpts for custodial services at the Littleton SSA Building. Note that it references revoked executive orders 13514 and 13423.
CBP Custodial Services - SOW and Environmental Requirements
Custodial services statement of work and environmental requirements for Pembina Border Patrol Station. Note that it references revoked executive orders 13514 and 13423.
Coast Guard Custodial Services
Excerpt from the Performance Work Statement addressing green product requirements, including the use of products certified to third-party ecolabels.
GSA National Capitol Region Custodial and Related Services
Excerpts from the statement of work; includes the Public Building Service's Key Sustainable Products and recycling and composting services. Note that it references revoked executive orders 13514 and 13423.
US Forest Service Nebraska National Forest - Scope of Work and Evaluation Criteria
Excerpt from the statement of work and evaluation criteria, with an emphasis on the supply and use of biobased products. Minor editorial corrections were made. Note the reference to the Office of the Federal Environmental Executive web site, which no longer exists. Substitute a reference to the Green Procurement Compilation, https://sftool.gov/greenprocurement. It also references revoked executive orders 13514 and 13423.
Required Green Products
In accordance with Federal Acquisition Regulations (FAR) Part 23, federal agencies are required to procure sustainable products and services to the maximum extent practicable (see FAR 23.103, 23.105, and 23.106 for additional information, including exceptions and exemptions). In support of custodial services, the following purchasing programs may be applicable:
Federal agencies are directed to prioritize items that are both CPG (see FAR 23.107-1) and BioPreferred (see FAR 23.107-2); however, in instances when federal agencies must choose between the two programs, and both items meet the agency's needs, federal agencies are directed to procure the CPG item.
Download a suggested list of related products covered by these federal purchasing programs:
FAR 23.104(c) provides direction to ensure that federal agencies, first and foremost, comply with statutory purchasing program requirements and prioritize multi-attribute sustainable products and services, which are those that meet all applicable statutory purchasing program requirements and one or more required U.S. Environmental Protection Agency (EPA) purchasing programs.
Considerations:
- Identify sustainable products and services in the statement of work or elsewhere in the contract, including the purchasing program and type of product or service that are applicable.
- Include FAR 52.223-23, Sustainable Products and Services, which requires contractors to ensure the sustainable products and services identified in the contract are delivered, incorporated, or furnished under the contract.
- Include FAR 52.223-2, Reporting of Biobased Products Under Service and Construction Contracts, which requires service and construction contractors to report their purchases of biobased products to the System for Award Management (SAM).
- Refer to GSA's Sustainability Policies for Leased Buildings for information on both required and recommended provisions.
Sustainability Considerations
There are many other commercial practices that will result in a more sustainable and environmentally preferable service. Consider these when defining performance requirements and developing evaluation criteria.
- Create schedules by cleaning need, especially for highly polluting cleaning activities. For areas that do not require regular cleaning, build in the flexibility to clean as needed. Emphasize cleaning in high-traffic areas, such as building entrances and restrooms.
- Identify areas that have a higher risk for germs, such as staph, and therefore require disinfection.
- Require an immediate spot cleaning policy for accidents and stains to prevent transfer. A spot cleaning plan should be in place for both the janitorial contractor and building occupants. Many times a janitorial contractor can have a spot cleaning plan in place, but building occupants do not report spills allowing the spill to set and cause a stain.
- Consider cleaning during the day. Nighttime cleaning results in lighting inadvertently being left on throughout and additional HVAC needs.
- Require training for janitorial teams in sustainable methods (e.g., chemical management, proper dilution, and waste minimization, etc).
- Require contractors to either propose a waste management/recycling plan or provide details on how they will execute your existing waste management/recycling program.
- Specify what type of recycling service you require. Include a list of what is and what is not acceptable for recycling.
- Ask janitorial staff to report when recyclables are improperly sorted or found in the garbage so building management can communicate problems and solutions with tenant contacts.
- Offer periodic training sessions to educate new and existing janitorial staff about your waste management program and receive feedback.
- Ensure the janitorial contractor works with the pest management team to decrease pest problems.
- You may want to consider inserting some of the following requirements into your janitorial contracts as well as your pest management contracts:
- Empty all employee trash cans at the end of everyday as many pests are nocturnal.
- Keep trash receptacles away from doors and windows so as to help keep pests from entering buildings.
- Do not allow standing water to exist on site. Ask contractors to store mops, sponges, etc. in a manner which will allow them to dry quickly.
- Require contractors to report clogged drains, leaking pipes, and dripping faucets immediately.
• Require janitorial contractors to use “green” cleaning chemicals certified by a reputable source. EPA offers guidance for federal purchasers
• Use cleaning products that do not contain volatile organic compounds (VOCs). The California’s South Coast Air Quality Management District (SCAQMD) Clean Air Solvent (CAS) Certification Program can help you identify such cleaners.
• Consider using cleaning products identified as non-toxic; non-petroleum based; water-based; free of ammonia; phosphates, dye, or perfume; readily biodegradable; and using recyclable containers when no federal program applies.
• Use high efficiency filtration vacuum cleaners.
• Use of two chamber cleaning buckets as opposed to traditional mop pails.
• Rather than bulk chemicals, Use portion appropriate portion control devices to mix cleaning solutions. This can reduce exposure to chemicals, save packaging, and reduce chemical composition.
• Use indoor cleaning equipment ergonomically designed to minimize vibration, noise, and user fatigue.
• When possible, avoid products with extreme pH levels or cause respiratory irritancy. For example, avoid the use of caustic disinfectants on flooring when a mild detergent at a neutral pH will suffice.
• Do not use heavy-duty cleaners for light-duty jobs.
• Prohibit the use of aerosol cans that contain propellants.
and find certified products.
Evaluation Factors
There are many opportunities to consider environmental criteria in your evaluation of offers. A Pass/Fail approach may be appropriate for establishing basic green product requirements or when market research shows that other sustainable practices are common in the commercial marketplace. For example, you might establish minimum sustainability training requirements for all janitorial team members – an offeror can either meet this requirement (pass) or it cannot (fail).
In some cases, it may be appropriate to consider environmental aspects through a Best Value Tradeoff approach in lieu of, or in addition to, pass/fail criteria. By incorporating environmental criteria into your evaluation factors, you can weigh a vendor’s ability to offer desirable sustainable practices above and beyond minimum contract requirements in relation to other factors, such as price. Several potential opportunities for incorporating environmental considerations into your evaluation factors are listed below:
- Waste Management – Evaluate how contractors intend to manage and dispose of waste, including plans to recycle materials.
- Technical Approach & Management Plan – Require contractors to address sustainable practices, develop environmental project goals and objectives, and develop a project plan that will maximize sustainability objectives.
- Past Performance – Evaluate how well the contractor performed previous projects where they have successfully implemented green janitorial practices, including the use of green products.
- Previous Experience – Require contractors to demonstrate their experience and capability to provide green janitorial services similar in size, scope, and complexity to the required work.
- Staffing Plan – Give consideration to staffing plans that propose persons with green certifications or to contractors that require employees to take environmental training.
Your evaluation should also consider all costs over the life of the project, not just the initial cost. For instance, implementing preventative maintenance practices, limiting the use of disinfectants, and cleaning during work hours may reduce total costs over the life of the contract.
Where to Buy
Federal agencies may purchase custodial services under GSA's Building Maintenance and Operations BMOS. While these contracts include basic terms and conditions, the ordering agency is responsible for inserting the appropriate green requirements and language into the solicitation. More information on ordering through GSA Multiple Award Schedules can be found here.
SourceAmerica (formerly NISH) also offers federal agencies custodial service solutions
, inclusive of its “Clean and Green” green cleaning program.
References